Syarat perkhidmatan

1. Products

1.1 Products are subject to availability. If we are unable to supply your chosen item we reserve the right to substitute a product of equivalent value, quality, and color.

1.2 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and arrange the suitable and agreed product for you, or contra the money to next purchase.

1.3 We may deliver some flowers in bud to increase vase life.

1.4 Bouquets are priced for best seasonal availability, we will select the flowers for the package, taking into account bridal style & colors.


2. Prices

2.1 Prices listed are valid for a maximum of 7 days after placing your order.

2.2 Prices excluded delivery charges.

2.3 All pricing is subject to change. For all prices, products, and offers, SDN BHD reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer's price changes, errors in advertisements, and other extenuating circumstances. We use our best efforts to put accurate and up-to-date information on the Site, but we make no warranties or representations as to the Site's accuracy. We assume no liability or responsibility for any errors or omissions in the content on the Site.


3. Orders / Payment

3.1 In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site.

3.2 We cannot accept orders from customers who are less than eighteen (18) years of age.

3.4  Your purchase will be deemed to have occurred in Malaysia. These Terms and Conditions shall be governed by and construed in accordance with Malaysian Law and the parties agree to submit to the exclusive jurisdiction of the Malaysia courts.

4. Delivery

4.1 Delivery charges will be applicable based on the delivery zone. The system will do auto calculation of shipping charges when you enter your final delivery address.

4.2 Should a timed delivery be requested we will endeavor to comply with the request but cannot be bound in any way to honor such a request.

4.3 For same-day delivery we must receive your order by 15:00 (3pm) MYT. We do delivery daily including Saturday and Sunday and most Public Holidays except yearly Chinese New Year and Hari Raya Aidilfitri or unless otherwise pre-announced in our social media and website.

4.4 Where incorrect personal and delivery details have been supplied, problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.

4.5 Whilst we will make every effort to ensure that delivery is made on the requested date you acknowledge that in very rare circumstances delivery on the requested terms will not be possible. In this event, you will be given prior notice wherever possible and we shall either make alternative arrangements or shall refund your payment in full.

4.6 Where a third party is involved during delivery, such as hospitals, schools, Offices, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.

4.7 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the order. Should the recipient not be home we will attempt to deliver to a neighbor or to the guardhouse, if applicable.

4.8 In the instance of us not being able to execute delivery due to missing information, incomplete address, the order being refused by the recipient, nobody available at the address, not being able to find neighbors to accept delivery, we may resend new order with additional re-delivery costs when delivery becomes possible.

4.9 If redelivery is not requested we may at our discretion refund order value minus delivery costs if original delivery has been attempted.

4.10 All deliveries order are based on our delivery slot, delivery time is not available to set by the customer.

4.11 We will do our best to prioritize arrange delivery for flower bouquets and flower stands under Designer Series categories, however, there is no guarantee to arrive on time due to circumstances such as peak season, raining and floods.

4.12 Changes of delivery address information after the order has been shipped will result an additional re-delivery charge. However, the deliveries order are based on our driver's delivery routes on that day, where delivery time is not available to set by the customer. Re-delivery can be same day or on the next day, our team will contact sender regarding of the final confirmation. Please note that the flowers conditions might be affected due to changing address by sender, hence there is no refund or non exchangeable of flowers in this circumstance.

5. Cancellation

5.1 Orders may be amended or canceled up to 12 hours before the intended delivery date.

6. General

6.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

6.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

6.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers, and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers, and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

6.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Personal Data Protection Act 2010 (as replaced, modified, or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

6.5 A person who is not a party to the agreement between you and us has no rights to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists under statute law.

6.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.


7. Promotion/ Deals

7.1 No exchange flower/refund/contra to next purchase for all promotion goods.

7.2 No additional discount and free delivery for all promotion goods.

7.3 Promotion period begins and ends as mentioned in the announcement post on social media/ website, hence there is no special discount given other than the promotion period.