FAQ & Contact
Do you have questions about our flowers, plants, floral supplies and etc? Find answers to some of the most frequently asked questions below. Please do not hesitate to contact us should we have forgotten something.
General Questions
When is your operating hours?
Our operating hours are:
HQ Outlet: 8am - 6pm daily
Pudu Outlet: 8am - 7pm daily
What payment methods do you accept?
We provide most of the payment methods at your convenient.
Upon your checkout, you shall see all available payment methods such as Visa, Master, AMEX, FPX, e-Wallets and more.
Quality Issues
My flowers are in poor condition
As our flowers arrive in bud, is it expected for some stems to arrive looking droopy or squashed on arrival, but not too worry as they will perk up once popped in water. However if your flowers have arrived damaged or with any other quality concern please reach out to us with photos if possible and we will sort out for you immediately.
My flowers look droopy or sad
Don’t worry! We do send all our blooms dry so they will be thirsty when they arrive to you. Flowers and greenery use water to prop-up their stems, so if yours look droopy or sad, they’ll just need a trim, a 4-hours drink and to help them perk up agin. Watch our flower care tips that might help you.
My bouquet look different from the photo
Every stem is unique so sometimes colors vary or we'll need to use a substitution to give you the best bouquet! We try wherever possible to always send something similar or equivalent or an upgrade. We do send our blooms out in bud form, which means the bouquet may not look quite as expected upon arrive to you. Once the blooms have been trimmed, watered and arranged in a vase you will see that the buds start to bloom over the next few days.
Missing order
We are so sorry. Please get in touch with our customer service and let us know your order number and tell us exactly what’s missing.
My flowers didn't last long
Most of our flowers would last for 7 days in low temperature room. Some may last up to 10 days with regular stem trims and water changes. But you’ll find that some stems naturally don’t last as long and will need taking out of your vase earlier. Blooms such as tulips and peonies are naturally have shorter vase life that last only around 5 days.
My plant is in poor condition
Looking squashed? No worries. They might be in thirst during the delivery, once they’ve had a drink and are settled into their new home, they should perk up again.
Looking limp? Don't worry, a rapid change in conditions can put plants into shock and require some times to adjust to the new environment. Your plant should recover in few days time.
My plant look different from the photo
Every plant will vary in size, color, shape and texture. While we make every effort to show our plants as accurately as possible, there will sometimes be differences - but that’s what makes each one so lovely and unique.
My flowers/plant was delivered broken
While we do our very best to protect your flowers and plants on their journey to you, very occasionally they can have a bad trip. Please contact our customer service with photos of the flowers/plants, and we will take care of this right away.
Delivery Questions
How fast can you deliver?
We provide same day delivery for order comes before 3pm; and next day delivery for order comes after 3pm.
Where is my delivery?
Once your delivery is on its way, you will be notified by email and by our local delivery team.
No time slot showing?
Your item will be delivered to your door between 8am and 9pm on your chosen date.Unfortunately, we cannot give you a specific time slot, but our driver or rider will give you a call when he/she is approaching.
Where do you deliver to?
Check out our delivery page for more information.
Which countries do you ship to?
We provide international delivery in bulk orders only to any countries. Send us your enquiry with your requirements, and our international sales team will be in touch with you soon.
How much is the delivery cost?
Delivery costs vary depend on the delivery address. Enter your address upon checkout to obtain the most accurate delivery cost.
Ordering Questions
I would like to buy flowers/plants as a gift, which one should I choose?
Everyone would have their own preference when choosing flowers and plants. We make gifting easy by introducing gift card purchase.
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account.
Applying discount codes
Got a discount code you’d like to use? Just enter it into the "Discount Code" box at checkout.
Discount code not working?Remember, you can only use one code at a time, do check if you already have one applied and that the code you are using is still valid for use.
Ordering for a specific date
You are required topick a delivery dateat Cart page before you proceed to checkout. You can order up to 7 days before your delivery and up until 3pm the day before.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch with our customer service, just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
We typically only cancel orders if there’s a problem with stock with your permission, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact our customer service straight away after ordering, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and we won't be able to proceed with the refund.
Can I alter or change my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
I can't check out on the website. What should I do?
If you cannot checkout on the website, do check your browser settings and make sure it is up-to-date.If you are running the most recent version of your browser, try clearing your cache and cookies:
1. Open your browser
2. TypeCtrl + Shift + Delete(Windows) orCmd + Shift + Delete(Mac)
3. Select Cookies and Cache and clear all data
If you are still unable to check out, it might be due to the address format captured on Google Map via Google Chrome. In this case, we suggest you try on other browsers such as Safari or Firefox.
Payment Questions
What payment methods do you accept?
We accept the major credit cards: MasterCard, Visa, and American Express; FPX for most of the local banks and local e-wallet: Touch' n Go, GrabPay, Boost and DuitNow.
Where is my refund?
We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.