F.A.Q
We've compiled answers to some frequently asked questions about our products and services in this section, but please contact us if you don't find the information you need.
Order
How do I place an order?
- Browse our products in the menu.
- Select the items you wish to purchase and add them to your cart.
- Follow the checkout process, providing the necessary details and payment information.
Can I modify or cancel my order?
Please contact our customer service as soon as possible for order changes or cancellations. Orders already processed or shipped may not be altered.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment methods. Payment options are presented during checkout.
Is my payment information secure?
Yes, we prioritize your security. We use industry-standard encryption and security measures to protect your payment information.
How will I know if my order is confirmed?
You will receive an email confirmation with order details shortly after completing your purchase.
Do you offer refunds or exchanges?
We strive for customer satisfaction. If there are issues with your order, please reach out to us, and we will assess the situation on a case-by-case basis.
Do you offer bulk or corporate orders?
Yes, we accommodate bulk and corporate orders. Please contact us for personalized assistance and pricing.
How can I leave special instructions for my order?
You can provide special instructions in the order notes field in the cart page. These instructions will be communicated to our team for fulfillment.
Delivery
Do you offer same day delivery services?
Yes, we provide delivery services to bring the beauty of fresh flowers to your doorstep. Orders placed before 3pm are eligible for same-day delivery within the specified coverage areas. Orders received after 3pm will be scheduled for next-day delivery.
Where do you deliver?
We offer nationwide delivery across Malaysia within our covered postcode areas. Our aim is to spread joy and appreciation for flowers far and wide.
How can I check if you deliver to my area?
You can easily check if we deliver to your area by using our postcode validator on the website. Simply enter your postcode to verify coverage.
Are there any areas not covered by your delivery service?
While we strive to reach as many areas as possible, our coverage details may change without prior notice. Please use our postcode validator for the most up-to-date information.
How often do you update your delivery coverage?
We are constantly working to expand our network and include more areas. Our coverage details are subject to change as we grow, so we recommend checking the postcode validator regularly.
Can I request delivery on a specific date?
Kindly note that there is no fixed delivery time. It will be delivered anytime of the day, as it depends on the convenience of our delivery team. However you may leave a preferred time in remark and we will do our best to fulfill it. For URGENT DELIVERY, you are encouraged to place order 2 hours before pickup time and arrange own runner for store pickup option.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
Can I change my delivery address after placing an order?
We understand that plans can change. Please contact our customer service as soon as possible if you need to update your delivery address, and we will assist you accordingly.
We are unable to change the delivery address as soon as the delivery is on the way to the recipient. In the event the reschedule or change of address is a must, there'll be additional charged to be imposed.
What if I'm not available to receive the delivery?
As our flowers are delicate and require special care, we strongly emphasize the necessity of having someone available to receive the delivery. To ensure the pristine condition and freshness of your blooms, kindly arrange for a responsible individual to be present at the designated delivery address. This helps us maintain the quality of your order and ensures that your flowers are received and accepted with the attention they deserve.
Is there a fee for delivery?
Delivery fees may vary depending on the delivery location and the size of your order. The delivery fee will be calculated and displayed during the checkout process.
Do you offer international delivery?
Currently, we focus on delivering within Malaysia. International delivery options are not available at this time.
What should I do if there's an issue with my delivery?
If you encounter any issues with your delivery, please contact our customer service team, and we will assist you in resolving the matter promptly.
Flower Subscription
What is a flower subscription?
A flower subscription is a recurring service where you receive fresh flower arrangements at regular intervals, such as weekly, bi-weekly, or monthly, depending on your preference.
How does a flower subscription work?
1. Choose Your Flowers
Select the flowers of your choice that is available for subscription plan.
2. Choose Your Subscription
Select the subscription plan that best suits your needs, whether it's weekly, bi-weekly, or monthly.
3. Sit Back and Enjoy
Once subscribed, relax and anticipate the arrival of your stunning floral creations, delivered on your chosen schedule.
What are the benefits of a flower subscription?
- Regular Fresh Flowers: Enjoy the luxury of having fresh flowers delivered to your doorstep on a regular basis, brightening up your space with vibrant colors and delightful scents.
- Convenience: With a flower subscription, you don't have to worry about remembering to buy flowers or visiting the florist regularly. The flowers are delivered according to your chosen schedule, saving you time and effort.
- Cost Savings: By subscribing, you can enjoy beautiful blooms at a lower cost.
- Consistent Decor: Keep your home, office, or any space consistently adorned with beautiful flowers. A subscription ensures that you always have fresh blooms to enhance your environment.
- Surprise and Delight: Treat yourself or a loved one to regular surprises with fresh flower deliveries. It's a wonderful way to add joy to your life or show someone you care with a thoughtful and unexpected gift.
- Customization: Customize your deliveries based on your preferences, such as flower types, colors, and arrangement styles. This personalization ensures that you receive the flowers that align with your taste and aesthetic.
- Flexibility: Depending on the subscription service, you may have the flexibility to adjust delivery frequency, skip deliveries when needed, or pause and resume your subscription at any time, providing convenience and control.
Overall, a flower subscription offers a convenient, cost-effective, and delightful way to enjoy the beauty of fresh flowers regularly, enriching your surroundings and brightening your days.
Can I pick the flowers?
Absolutely! You can choose from a curated selection of flowers available for subscription plan in our store.
Can I edit my flower subscription?
Yes, absolutely! Our flower subscription service offers you full control and flexibility through our self-service subscription portal. Here's what you can do:
- Pause, Cancel, or Reschedule: Life can be unpredictable, so we've made it easy for you to manage your subscription according to your needs. Whether you need to take a break, cancel your subscription, or reschedule deliveries, you have the power to do so with just a few clicks.
- Edit Subscription Details: Want to make changes to your subscription? No problem! In our self-service portal, you can edit various aspects of your subscription, including adding products, increasing quantities, swapping products, changing variants, adjusting delivery frequency, placing new subscription orders, changing payment card details, changing billing dates, and editing shipping addresses. Whether you're craving a different flower variety, need more blooms, or want to switch up your delivery schedule, you can easily customize your subscription to suit your preferences.
With our user-friendly self-service portal, managing your flower subscription is simple and convenient. Enjoy the freedom to tailor your floral deliveries exactly the way you want them, ensuring a delightful and personalized experience every time.
Can I skip a delivery or change my subscription frequency?
Yes, you can pause or modify your delivery schedule as needed.
How do I manage my flower subscription?
You can manage your subscription by logging in to your account page or self-service subscription portal.
*Please note that only customers with current or past subscription plans be able to manage subscription.
Can I send a flower subscription as a gift?
Absolutely! Flower subscriptions make wonderful gifts. You can purchase a subscription for a loved one and specify their delivery address.
Are there different subscription options?
Certainly. We offer three distinct subscription models tailored to various delivery frequencies: weekly, bi-weekly, and monthly, each featuring different discount tiers to suit your preferences.
Your payment card will be auto-charged on a prepaid basis every 4 weeks, aligning with the chosen delivery schedule.
For the first subscription delivery, your flowers will be delivered on the date you have selected during the checkout process. Subsequent deliveries will follow the schedule based on your chosen delivery frequency and the first delivery date. For example, if your first delivery date is 14 August 2024, your next delivery dates will be:
Note: Payments made after 3 PM, flowers are scheduled for delivery on next day.
When will I be billed for my flower subscription?
Your payment will be billed every 4 weeks on a prepaid basis.
What shall I expect to receive my flowers?
You can expect to receive your flowers according to the following schedule:
- First Subscription Delivery: your flowers will be delivered on the date you have selected during the checkout process.
- Subsequent Deliveries: your flowers will be delivered accordingly to the schedule based on your chosen delivery frequency and the first delivery date. For example, if your first delivery date is 14 August 2024, your next delivery dates will be:
- Weekly: 21 August 2024
- Bi-weekly: 28 August 2024
- Monthly: 14 September 2024
We strive to ensure timely and reliable delivery of your floral arrangements to brighten your day. If you have any specific delivery preferences or requests, please feel free to reach out to us, and we'll do our best to accommodate them.
Is there a delivery fee for each subscription delivery?
Yes, there is a delivery fee for each subscription delivery. Before checkout, your postcode will be validated, and delivery rates will be calculated accordingly. The same delivery fee will be charged for each subscription delivery.
Can I change my delivery address or recipient details for a single delivery?
Yes, absolutely. In our self-service subscription portal, you have the option to edit the shipping address, allowing you to change the delivery address or recipient details for a single delivery with ease.
What if I need to cancel my flower subscription?
If you need to cancel your flower subscription, you can do so through our self-service subscription portal. However, it's important to note that a commitment to a minimum of four deliveries is required before you can cancel the subscription.
Cancellation can only be done before the billing cycle. Please note that once the billing cycle has commenced, cancellations will not be processed, and refunds will not be issued. It's important to manage your subscription and make any desired changes or cancellations before the next billing cycle begins.
For further information and details regarding our cancellation policy, please refer to our subscription policy.
Fresh Flower Care
How can I make my fresh flowers last longer?
- Change the water every two days, recutting the stems at an angle.
- Keep them away from direct sunlight, heat sources, and drafts.
- Remove submerged foliage and leaves to prevent bacterial growth.
Should I use warm or cold water for fresh flowers?
Use lukewarm water for most flowers. It helps them drink more effectively. However, some varieties prefer cooler water, so research your specific flowers.
Can I add anything to the water to make my flowers last longer?
Floral preservative packets a.k.a. Flower Foods, are recommended. They provide essential nutrients and inhibit bacterial growth.
What's the best way to trim flower stems?
Use clean, sharp scissors or floral shears. Cut the stems at a 45-degree angle to ensure maximum water absorption.
How do I prevent my flowers from wilting or drooping?
Revive drooping flowers by submerging the entire arrangement in water for a few hours. Then recut the stems and change the water.
How can I keep my flowers fresh during transportation or an event?
Keep them in a cool, shaded place and mist them with water to maintain hydration.
Should I remove the thorns from roses?
It's a matter of personal preference. Removing thorns can make handling easier, but it's not necessary for the flowers' health.
Can I mix different types of flowers in the same vase?
Yes, you can mix different flowers, but consider their individual care requirements. Some may prefer warmer water, while others like cooler temperatures.
What can I do if my flowers are not opening fully?
Gently encourage petals to open by lightly running your fingers over them. You can also place them in a warmer room to promote blooming.
How can I prevent flower pollen stains on clothing and furniture?
Remove pollen from flowers before it matures and becomes powdery. If pollen gets on fabric, don't rub it; use tape or a lint roller to lift it gently.
Can I save petals from wilted flowers?
Yes, dried petals can be used for potpourri or craft projects. Dry them by hanging the flowers upside down in a cool, dark place.
Are there any flowers that last exceptionally long once cut?
Some flowers, like chrysanthemums, alstroemeria, and carnations, have a longer vase life compared to others. Consider including these in your arrangements for extended freshness.
Plant Care
How often should I water my plants?
The frequency of watering depends on the type of plant, its size, the pot it's in, and environmental conditions. Generally, water when the top inch of soil feels dry.
How can I tell if my plant is getting too much or too little light?
Monitor your plant for signs of light stress. Too much light can cause scorched or yellowing leaves, while too little light may lead to leggy growth or pale leaves.
What's the best way to fertilize my plants?
Use a balanced, water-soluble fertilizer during the growing season. Follow the recommended dosage on the fertilizer packaging.
How do I repot a plant?
Choose a slightly larger pot with drainage holes. Gently remove the plant from its current pot, shake off excess soil, and place it in the new pot with fresh potting mix.
How can I increase humidity for my plants?
Use a humidity tray with water and pebbles, mist your plants, or group plants together to create a microclimate with higher humidity.
How do I prevent and treat common plant pests?
Keep your plants clean and inspect them regularly. If you spot pests like aphids or mealybugs, isolate the affected plant and treat it with insecticidal soap or neem oil.
Can I prune my plants, and how should I do it?
Pruning is beneficial for removing dead or damaged growth and shaping your plant. Use clean, sharp scissors or pruning shears and cut just above a leaf node or bud.
What should I do if my plant is dropping leaves or looks unhealthy?
Assess your plant's care routine. Check for overwatering, underwatering, light issues, or pests. Adjust care accordingly to address the problem.
Can I save an overwatered plant?
If you suspect overwatering, allow the soil to dry out, trim away any rotting roots, and repot the plant in well-draining soil.
How can I promote blooming in my flowering plants?
Ensure your plant receives adequate light and proper care. Some flowering plants may benefit from occasional pruning or deadheading (removing spent flowers) to encourage more blooms.
How can I propagate my plants?
Methods like stem cuttings, leaf cuttings, and division can be used to propagate many indoor plants. Research the specific propagation method for your plant species.
What should I do if my plant outgrows its pot?
Repot your plant into a larger container with fresh potting mix. Ensure the new pot has drainage holes.
Can I use tap water for my plants?
Most tap water is suitable for watering plants. However, some plants may be sensitive to chlorine or minerals in tap water. You can use filtered or distilled water if needed.
How do I acclimate my plants to a new environment?
Gradually introduce your plants to their new environment by placing them in a spot with similar light and humidity conditions. Increase exposure over several weeks.
The above information is subject to change without prior notice, and we recommend referring to our website for the most up-to-date details.
For any additional questions or specific inquiries, please don't hesitate to contact our customer service team. We're here to make your shopping experience as smooth and enjoyable as possible.
