Refund policy

At Pudu Ria Florist, we strive to provide you with the freshest and most beautiful floral arrangements. Please read our refund policy carefully to understand the terms and conditions associated with returns and refunds.


1. Returns Eligibility:

  • Returns are only accepted under specific circumstances due to the perishable nature of flowers and plants.
  • Any issues with your order must be reported to us within 4 hours of delivery. If contacting us after hours, please leave a message with your contact details, and we will promptly address your concerns on the next business day. Proof in the form of photos may be required.

2. Replacement Policy:

  • We will gladly replace any damaged items that may have had their quality affected during shipping.

3. Refund Procedure:

  • As items are perishable, refunds are not issued. However, if a damaged item cannot be replaced, we may offer an in-store credit or gift card as an alternative solution. If a refund is approved under special circumstances, please allow 7–14 working days for it to be processed.

4. Quality-Based Returns:

  • Returns are accepted solely on a "quality" basis. Issues related to personal preferences, such as not liking the arrangement, are not considered grounds for return.

5. Care Responsibilities:

  • It is the recipient's responsibility to properly care for the flowers, including watering them promptly upon receipt. Failure to do so may affect the longevity of the arrangement.

6. Style Preferences:

  • When ordering flowers for someone else, please ensure that your selection aligns with their preferences. Style preferences alone are not valid grounds for returns.

7. Seasonal Variations:

  • Flowers and plants may vary slightly in color or availability due to seasonal factors or stock availability. We reserve the right to fulfill orders with similar species without prior consultation, while ensuring the arrangement closely matches the advertised picture.

8. Recipient Availability:

  • As the sender, it is your responsibility to ensure that the recipient will be available at the delivery location on the specified date. Refunds or exchanges will not be provided if the recipient is not present at the time of delivery, as we have fulfilled our obligation to deliver on the requested date.


By placing an order with Pudu Ria Florist, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding your order, please contact us promptly, and we will be happy to assist you.

Thank you for choosing Pudu Ria Florist for your floral needs. We appreciate your understanding and cooperation.