Privacy policy

 

At Pudu Ria Florist, your privacy is our priority. We are committed to safeguarding your personal information and ensuring that your data is handled responsibly and securely. This Privacy Policy explains how we collect, use, and protect the information you share with us.

 

1. Collection of Personal Information

We collect personal information such as your name, email address, phone number, mobile number, and delivery address. This information is used to process orders, arrange deliveries, and communicate effectively with our customers.

 

2. Advertising on Social Media Platforms

We may advertise our products and services on Google, Facebook, TikTok, and other social media platforms. Please note that these platforms may collect data about your interactions with our ads. The use of such data is governed by the respective privacy policies of those platforms.

 

3. Use of Cookies

Our website uses cookies to enhance your browsing experience, personalize content, and analyze site traffic. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy. Cookies help us improve our website and tailor our services to better meet your needs.

 

4. Use of Customer Data

The personal data you provide may be used for:

  • Order processing and delivery updates

  • Email or SMS notifications regarding your purchase

  • Marketing communications (only with your consent)

  • Personalizing your shopping experience and improving our services

You may opt out of marketing communications at any time by following the unsubscribe link in our messages.

 

5. Protection of Personal Information

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Your data is stored securely, and we continuously review our security practices to maintain the highest level of protection.

 

6. Disclosure of Personal Information

We do not sell, trade, or share your personal information with third parties without your consent, except:

  • When required by law, or

  • When necessary to fulfill the purposes outlined in this Privacy Policy (for example, sharing your delivery address with our courier partners).

 

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

If you wish to access, update, or delete your information, please contact us — we’ll process your request promptly.

 

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data from our records

If you have any concerns about how your data is handled, please reach out to us directly.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting on our website. We encourage you to review this page periodically to stay informed about how we protect your information.

 

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at: hello@prflorist.com.my.

 

Thank you for choosing Pudu Ria Florist. We appreciate your trust and are dedicated to ensuring a safe, secure, and enjoyable shopping experience for every customer.