Privacy policy

OVERVIEW

This privacy policy applies to the operations of Pudu Ria Florist Trading Sdn Bhd (Company Registration No. 200801024466). Throughout the site https://prflorist.com.my, the terms “we”, “us” and “our” refer to Pudu Ria Florist Trading. We respect your privacy and are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

By visiting our site, purchasing wholesale or retail floral products, enrolling in educational workshops, subscribing to our floral services, or interacting with our customer support, you explicitly consent to the collection, processing, usage, and disclosure of your personal data as outlined in this Privacy Policy.

Please read this policy carefully. If you do not agree to the terms laid out under this agreement, please immediately discontinue use of our website and services.

 

SECTION 1 - COLLECTION OF PERSONAL DATA

We collect personal information that is reasonably necessary to carry out our commercial obligations, process retail and wholesale transactions, manage event enrollments, and improve your user experience.
The categories of data we collect include:

  • Identity & Account Information: Full name, gender, date of birth, company name, business registration data (such as Form 9 / Section 17), and account login credentials.
  • Contact Information: Billing address, physical delivery addresses, telephone number, and email address.
  • Recipient Logistics Data: Name, contact number, and delivery address of any third-party recipient designated to receive your floral arrangements or product deliveries.
  • Transaction & Financial Data: Purchase history, transaction status, store credit balances, cashback accruals, and subscription details. (Note: Payment card data is processed directly via secure, PCI-compliant third-party payment gateways and is never stored on our local servers).
  • Technical & Usage Metadata: IP address, browser type, device information, operating system, geographical location data, and behavioral tracking analytics gathered via website cookies.

 

SECTION 2 - PURPOSES OF PROCESSING DATA

Your personal information is collected and processed for explicit, legitimate business operations including:

  • Fulfillment & Logistics: Processing, tracking, and completing domestic or international orders, validating wholesale accounts, and managing specific floral subscription tiers.
  • Customer Care Channels: Verifying service tickets and handling fresh product defect complaints via our official digital channels and WhatsApp support lines.
  • Workshop Coordination: Managing class capacities, validating attendance rosters, ensuring safety protocols, and contacting participants regarding material pick-ups or course disruptions.
  • Rewards & Loyalty Maintenance: Managing store credits, digital e-gift cards, and tracking different cashback expiration timelines for B2C (1 year) and B2B (6 months) customers.
  • Marketing Communications: Sending targeted newsletters, early-bird workshop announcements, and fresh crop/product arrivals. You may opt out of promotional distribution lists at any time via the "Unsubscribe" utility.
  • Statutory Compliance: Meeting accounting frameworks, anti-fraud verifications, audit cycles, or court-mandated legal disclosures.

 

SECTION 3 - THIRD-PARTY DISCLOSURE AND INDEPENDENT SERVICES

We do not sell, rent, or trade your personal data to outside corporate entities for external marketing use. However, your data is securely shared with third-party service entities under tight operational restrictions:

  • Local Logistics Frameworks: Sharing routing paths, recipient names, addresses, and phone numbers with third-party courier groups and regional truck operators across local delivery territories.
  • Financial Processors: Passing billing quantities to encrypted payment gateways to execute transaction checkouts, automatic subscription renewals, and failed payment protocols.
  • System Integration Providers: Infrastructure support, cloud database hosting, analytics engines, and communication software utilized to run https://prflorist.com.my.
  • Law Enforcement & Judiciary Action: Disclosing data profiles if demanded by government regulators or statutory bodies within the relevant judicial territory.

 

SECTION 4 - MARKETING & PROMOTIONAL LIKENESS RIGHTS

In alignment with our structural operational frameworks:

  • Media & Promotional Recording: As detailed in our service guidelines, we routinely capture photography and digital video reels during instructional workshops. Your attendance grants us permission to deploy these assets on corporate social channels and public advertising layouts. If you prefer to opt out of media recording, you must explicitly notify our registration staff prior to session launch.
  • Digital Outreach: By setting up an account, you accept standard automated notifications, including billing reminders sent prior to subscription billing cycles.

 

SECTION 5 - DATA SECURITY AND STABILITY

We implement rigorous administrative, physical, and digital safeguards designed to protect personal information from unauthorized access, loss, alteration, or interception. However, because no electronic data framework or web-based transmission vector can be certified as completely impervious, Pudu Ria Florist Trading cannot warrant absolute data security. You transmit all transaction data at your own calculated risk.

 

SECTION 6 - DATA RETENTION LIMITATIONS

We retain personal data files only for the duration required to satisfy the functional processing purposes established within this policy. This includes compliance timelines required by taxation authorities, corporate accounting laws, and legal protection limits. Once data profiles are no longer required by our business, they are systematically wiped or completely anonymized.

 

SECTION 7 - USER RIGHTS AND PDPA ACCESS

Under the guidelines of the Malaysian Personal Data Protection Act 2010 (PDPA), you maintain explicit control options regarding your data:

  • Access Rights: The right to request formal disclosure of your personal data records held inside our storage modules.
  • Rectification Rights: The right to amend out-of-date, incomplete, or faulty personal data, address entries, or wholesale registration parameters.
  • Consent Revocation: The right to limit or withdraw your data processing consent. (Note: Revoking data processing consent will result in the immediate termination of underlying active memberships, floral subscriptions, and order fulfillment capabilities).

To submit an official data request, please send an inquiry to our support center at the email address provided in Section 10.

 

SECTION 8 - COOKIES AND DIGITAL TRACKING TOOLS

Our e-commerce portal utilizes tracking pixels and cookies to optimize functionality, track your shopping cart additions, and monitor user traffic behaviors. You can alter your native browser settings to block cookies; however, disabling tracking utilities may limit your access to checkout paths and personalized areas of our digital storefront.

 

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or replace this Privacy Policy at any time without prior individual warning. All modifications take immediate legal effect once posted live on this page. We encourage users to check this document regularly to keep updated on our personal data protocols.

 

SECTION 10 - CONTACT INFORMATION

If you wish to access, correct, or delete any personal information we have about you, register a formal complaint, or request clarification regarding our data handling rules, please contact us at hello@prflorist.com.my or direct your inquiry to our corporate headquarters:

  • Company Name: Pudu Ria Florist Trading Sdn Bhd
  • Official Website: https://prflorist.com.my
  • Headquarters Address: 21, Jalan Empat, Chan Sow Lin, 55200 Kuala Lumpur, Malaysia.
  • Customer Support WhatsApp: +60 19-388 7760