How subscriptions work
Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription (ON GOING PLAN), then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!
Can I pause or cancel a subscription?
Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.
On Going Plan cancellation will be a charge of RM55 cancellation fee if it is less than 4 months basis, while there will be no charges more than 4 months basis. There will be no cancellation is not allowed for 3 Months Plan due to this is prepaid subscription plan.
How can I skip or reschedule a charge?
You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.
Can I add products to my subscription?
Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.
What happens if the payment can't be processed?
If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.
Shall you need more clarification, please feel free to contact our customer service at +6019 388 7760. We are more than happy to hear from you!